Rebuild the LiveLabs GenAI Chatbot Using Oracle Database 23ai Vector Search [TUT3008].pdf

1、TUT3008-Rebuild the LiveLabs GenAI Chatbot Using Oracle Database 23ai Vector SearchVictoria van Antwerpen Spencer,Sr.Director,DCXBogdan Farca,EMEA Lead,Digital Adoption and AIKevin Lazars,Oracle Database Product ManagerNN September,2024Oracle CloudWorld Copyright 2024,Oracle and/or its affiliates1Ag

2、endaOracle CloudWorld Copyright 2024,Oracle and/or its affiliates2Welcome and IntroductionBusiness Case OverviewIntroduction to the workshop environmentWrap up and next stepsWelcome and IntroductionTUT3008-Rebuild the LiveLabs GenAI Chatbot Using Oracle Database 23ai Vector SearchOracle CloudWorld C

3、opyright 2024,Oracle and/or its affiliates34Oracle CloudWorld Copyright 2024,Oracle and/or its affiliatesVictoriavan Antwerpen SpencerSenior Director,DCXOracle EMEA Tech CloudBogdanFarcaLead,Digital Adoption and AI,DCXOracle EMEA Tech Cloud KevinLazarzProduct Manager,Oracle DatabaseOracle WWReneFont

4、chaTechnology Platform SpecialistSolution Eng Team,Oracle NAYour Hosts todayHousekeeping Details1.Please use the dedicated room WiFi NOT generic conference WiFi or Hotel WiFi2.Please feel free to use Oracle laptops(preferred)or your own laptopsOracle CloudWorldCopyright 2024,Oracle and/or its affili

5、ates5Business Use Case Overview DCX:No customer left behindOracle CloudWorld Copyright 2024,Oracle and/or its affiliates6Digital Customer Experience(DCX)1.Data driven“digital-first”customer engagement modelHighly scaled Cloud Customer Lifecycle Management approachOnboarding,Adoption and Churn Manage

6、ment are managed by automation and AIHumans get engaged only when necessaryBiggest challenge:being relevant to each individual customer2.We deployed some types of AI for yearsData Science/Machine LearningEmail Conversational AI3.GenAI has taken us to the next level of providing mass-customization in