1、INSIDE:IT Automation Strategies for 2024 CIOs Battle Growing IT Costs With Tools,Leadership Supercharging ITSM:Eliminate Toil With Automation Could Your Organization Benefit From Hyperautomation?Sponsored byMarch 2024The CIOs Guide to IT Automation in 2024:Enabling Innovation&Efficiency NextIT Autom

2、ation Strategies for 2024 Amid economic challenges and emerging technologies,industry experts weigh in on IT automation strategies and trends.By Shane SniderFEATUREA tough economic climate paired with exciting emerging technologies can be a recipe for stress for any executive.We asked experts to wei

3、gh in on IT automation strategies that can leverage powerful new technologies and provide efficiency.Last years IT landscape was swept by the runaway success of OpenAIs ChatGPT,paving the way for a race to adopt generative AI throughout the enterprise.But the year also brought a tech slump that had

4、tech companies making major cutbacks.While it may take some time for the economy to stabilize,new technologies wont wait and IT leadersspecifically CIOsare faced with the daunting task of finding more ways to introduce IT automation.The concept of IT automation is not a new one.According to Martha H

5、eller,CEO of executive search firm Heller Search,IT automation was once thought of as mainly a back-office function.“Whats changed in 2023 and what will continue to change in 2024 is where theyre putting those IT automation efforts,”Heller says.“Companies are putting those efforts into more customer

6、 service and more customer engagement processes.So,its taking IT automation out of the back office and bringing it more toward process automations that customers and employees are going to experience in a more real way.”March 2024 2PreviousPreviousNextNextGenerative AI and IT AutomationNew enterpris