1、Consumer Dispute Resolutionin the WorldConsumer Dispute Resolutionin the WorldGeneva,2024ii 2024,United Nations All rights reserved worldwideRequests to reproduce excerpts or to photocopy should be addressed to the Copyright Clearance Center at .All other queries on rights and licences,including sub

2、sidiary rights,should be addressed to:United Nations Publications405 East 42nd StreetNew York,New York 10017United States of AmericaEmail:publicationsun.orgWebsite:https:/shop.un.org/The findings,interpretations and conclusions expressed herein are those of the authors and do not necessarily reflect

3、 the views of the United Nations or its officials or Member States.The designations employed and the presentation of material on any map in this work do not imply the expression of any opinion whatsoever on the part of the United Nations concerning the legal status of any country,territory,city or a

4、rea or of its authorities,or concerning the delimitation of its frontiers or boundaries.Mention of any firm or licensed process does not imply the endorsement of the United Nations.This publication has not been formally edited.United Nations publication issued by the United Nations Conference on Tra

5、de and DevelopmentUNCTAD/DITC/CPLP/2023/2ISBN:978-92-1-003097-7eISBN:978-92-1-358862-8Sales No.E.24.II.D.8iiiConsumer Dispute Resolution in the WorldACKNOWLEDGEMENTS*This report was prepared by the Division on International Trade and Commodities of UNCTAD,under the overall guidance of Teresa Moreira

6、,Head of the Competition and Consumer Policies Branch.The report team was led by Alex Chung and Ying Yu,with substantive contributions from Ana Cndida Muniz Cipriano,Arnau Izaguerri Vila and Valentina Rivas Antelo.The report likewise benefited from inputs provided by Graham Mott and Zilu Zhou.The UN