1、iiREPORT ON NATIONAL FRAMEWORK FOR CONSUMER DISPUTE RESOLUTIONIN CROSS-BORDER E-COMMERCE IN THAILAND 2024,United Nations Conference on Trade and Development.The findings,interpretations and conclusions expressed herein are those of the authors and do not nec-essarily reflect the views of the United

2、Nations or its officials or Member States.The designations employed and the presentation of material on any map in this work do not imply the expression of any opinion whatsoever on the part of the United Nations concerning the legal status of any country,territory,city or area or of its authorities

3、,or concerning the delimitation of its frontiers or boundaries.Mention of any firm or licensed process does not imply the endorsement of the United Nations.This publication has been edited externally.UNCTAD/TCS/DITC/INF/2024/1REPORT ON NATIONAL FRAMEWORK FOR CONSUMER DISPUTE RESOLUTIONIN CROSS-BORDE

4、R E-COMMERCE IN THAILANDACKNOWLEDGEMENTSThis report was prepared in the context of the UNCTAD technical cooperation project“Delivering digital trading infrastructure and online dispute resolution for consumers as means to improve international trade and e-commerce”by Juthamas Thirawat and Supruet Th

5、avornyutikarn,consultants,as part of a team comprising Alex Chung,Consumer Policy and Law Expert,Ana Cndida Muniz Cipriano,Legal Officer,Arnau Izaguerri,Legal Officer,Valentina Rivas,Programme Management Officer,and Ying Yu,Legal Officer,under the guidance and leadership of Teresa Moreira,Head,Compe

6、tition and Consumer Policies Branch,Division on International Trade and Commodities,UNCTAD.Comments and suggestions were provided by Thomas Van Giffen,Economic Affairs Officer,UNCTAD.Valuable assistance provided during the data collection,research and drafting phases by the Thailand Office of the Co