1、TRAVELEXPERIENCEVOICESPathways to growthContentsFOREWORDKEY FINDINGS from the Travel Experience Voices surveyINTRODUCTIONSTEPS TOWARDS A MORE SUSTAINABLE FUTUREELEVATING THE TRAVELERS EXPERIENCETHE POWER OF AUTHENTICITYCONCLUSIONDEFINITIONSREFERENCES ABOUT THE RESEARCH34671320242526272TRAVEL EXPERIE

2、NCE VOICES:Pathways to growthForewordby Dag Rasmussen,Chairman&CEO,Lagardre Travel RetailIt has been fascinating to witness how our industry has switched from survival to growth mode and how quickly it has found a sense of normality again.Yet,market dynamics are changing fast and all of us have to d

3、efine new strategies to adapt to the new playground,seize emerging opportunities and counter headwinds.Today we are at a crossroads and the decisions we make now will define our ability to succeed in the years to come.I believe that we have a major opportunity,as the Travel Retail&Dining community,t

4、o learn and be inspired by each other as we shape our future.I am therefore delighted to introduce“Pathways to growth”,the second report in the Travel Experience Voices series,our for travelers and for the planet.The road may be bumpy but by working closely together we can find solutions to the chal

5、lenges we face and realize our mutual ambitions.We hope the insights in this report will contribute to inform industry discussions and help all stakeholders in our ecosystem to grasp the considerable opportunities within our reach.global survey of airports and brands.We are extremely privileged to b

6、e counting hundreds of partners globally who have been willing to share their perspectives with us.We are very grateful to them.My takeaway from this report is that our industry is changing for the better.Never have we seen stronger commitment from all parties to be a force for good for the communit