1、A Playbook by Capgemini Generative AI Lab2024CONFIDENCE IN AI2GenAI Lab 2024SUCCESSFUL,CONFIDENT ADOPTION OF AI RELIES NOT JUST ON CREATING AI THAT WORKS,BUT ON CREATING AI THAT WORKS RELIABLY,AI THATS ALIGNED TO HUMAN EXPECTATIONS,AND AI THAT WORKS IN PEOPLES BEST INTERESTS.34GenAI Lab 2024TABLE OF

2、 CONTENTSProven Accuracy 08AI THAT WORKSRobustness 10AI THAT WORKS RELIABLYSensibility 16AI THATS ALIGNED TO HUMAN EXPECTATIONSFairness 24AI THAT WORKS IN PEOPLES BEST INTERESTSDependability 12Stability 14Humility 18Fails Gracefully/Extrapolates Sensibly 20Explainability 22Sustainability 26Privacy 2

3、85AI:Being good was the easy bit.Now we need to be useful Artificial intelligence(AI)is suddenly everywhere.Powerful content-generation services that might have been viewed as being from the realm of science fiction just 12 months ago are now a big part of conversation from the boardroom to the scho

4、ol playground.One huge factor in this upswing in interest is the rise of Generative AI.During the past 12 months,the emergence of high-profile Generative AI services has pushed AI to the front pages.Where AI was once perceived as a niche area of technology,its now being used by all kinds of people f

5、or all kinds of uses,whether its asking questions,writing text,or generating photos and code.However,dont confuse the rapid rise of Generative AI with a revolution.While an effective user interface like ChatGPT democratizes access to powerful large language models,the move towards AI-powered service

6、s was happening anyway.Todays interest in Generative AI is simply the visible manifestation of a behind-the-scenes evolution thats been many years in the making.Understanding the scale of investment As well as the high-profile generative services that dominate the news agenda,theres diverse array of