1、The State of the Shared Services&Outsourcing Industry Global Market Report 2023RESEARCH&ANALYTICSSponsored bySSON Global Advisory BoardBobby AbrahamVice President Finance TransformationAstraZenecaMattijs BackxSenior Vice President&Head of Global Business ServicesPepsiCoSamir BagriGlobal Director,GBS

2、ADMCaroline BasynStrategy and Transformation EuropePepsiCoSudhir DasamantharaoDirector GBS&Chief Transformation Leader APACBoston Scientific CorporationJay DesaiVP-Head,Global Business ServicesJTI(Japan Tobacco International)Judith Garcia GalianaVice President,Global Service Centers3MKamila Grembowi

3、czHead GBS Delivery Excellence and TransitionsJTI(Japan Tobacco International)Chris GunningGlobal Finance TransformationNielsenIQDavid HughesShared Services DirectorBidvest NoonanNadia HutchinsonGlobal Director,HR Services and OperationCabot CorporationLars HlzerHead of Global Business ServicesFrese

4、nius KabiGavin IfieldVP and Head of GBSAECOMSameer JalundhwalaSVP,GBS Operations&OutsourcingNTT Ltd.Manoj KalraSVP&Head of GBSDSMSandy KhannaVice President,Finance Operations,Mars Global ServicesMarsDeborah KopsManaging PrincipalSourcing ChangeSuzanne Leopoldi-NicholsChief GBS OfficerWPPKai-Eberhard

5、 LuegGlobal Business Services,Head of OperationsSiemens AGAngela MangiapanePresident,Mars Global ServicesMars,IncorporatedDr Sumit MitraCEO Tesco Global Business ServicesTescoSanjay PatelSVP&Global HeadTakeda Business SolutionsMaciej Piwowarczykex Global Head of GBSDiscoverySteve RudderhamHead of GB

6、SCarrierCarla SartiVice President Global Business ServicesLear CorporationAJ WijesingheVice President of Shared ServicesUnivar Solutions RESEARCH&ANALYTICS 2023 SSON R&A|2 SSONS STATE OF THE SHARED SERVICES&OUTSOURCING INDUSTRY GLOBAL MARKET REPORT 2023IntroductionBusinesses have been assailed conti