1、Navigating a Tidal Wave:The Global Shared Services Industry at a Watershed MomentState of the Shared Services&Outsourcing IndustryGlobal Market Report 2024Sponsored by SSON Global Advisory Board Mattijs Backx SVP&Head of Global Business Services PepsiCo Gillian Barton Executive Director,Global HR Op

2、erations/HR Transformation Otis Elevator Co.Caroline Basyn Chief Digital Information Officer Adecco Viral Chhaya Enterprise Business Services Former:Kaiser Permanente Sudhir Dasamantharao Director&Head GBS&Chief Transformation Leader APAC Boston Scientific Corporation Jay Desai VP-Head,Global Busine

3、ss Services JTI(Japan Tobacco International)Vanessa Gleason Global Head,Takeda Business Solutions Takeda Kamila Grembowicz Head GBS Delivery Excellence and Transitions JTI(Japan Tobacco International)Chris Gunning Global Finance Transformation NielsenIQ Dave Hughes Global Business Services Executive

4、 Excelera Nadia Hutchinson Global Director,HR Services and Operation Cabot Corporation Lars Hlzer Head of Global Business Services Fresenius Kabi Turan Sahin CEO,Allianz Services Allianz Carla Sarti VP Global Business Services Lear Corporation Frank Schler Managing Director,Global Service Center DHL

5、 Global Forwarding,Freight Jose Varela SVP,Global Services Center 3M Jana Vondran SVP Global Business Services Ingram Micro AJ Wijesinghe SVP,Global Business Services Ecolab Dr Sumit Mitra CEO Tesco Global Business Solutions Tesco Arindam Mukhopadhyay Managing Director&Global Head of Finance&Risk Sh

6、ared Services Citi Maciej Piwowarczyk Global GBS Executive Former:Discovery Steve Rudderham Head of GBS Carrier Gavin Ifield VP and Head of GBS AECOM Sameer Jalundhwala SVP,GBS Operations&Outsourcing NTT Ltd.Manoj Kalra SVP&Head of GBS DSM Firmenich Sandy Khanna VP,Finance Operations,Mars Global Ser