1、Enabling Next-Generation OEM Services with Embedded Machine ConnectivityTancred Taylor,Senior AnalystINTRODUCTIONInternet of Things(IoT)technologies have established themselves as a critical tool for enterprise digital transformation,pairing visibility over operational assets through sensors and rem

2、ote connectivity with control over the broader opera-tional environment through platforms and software.Original Equipment Manufacturers(OEMs)are one category of vendor that benefits from adoption of IoT technology as part of their digital transformation roadmaps.Vendors across equipment categories s

3、uch as Electric Vehicle(EV)charging stations,smart lockers,kiosks,or coffee machines have been building cloud services to complement their equipment,aiming to address a wide variety of goals.These goals are both external and internal,related on the one hand to the value they provide to customers and

4、 on the other to meeting their own inter-nal operational needs.External Customer-Facing Goals:All OEM activities are focused on improv-ing the value they offer to customers.OEMs achieve value by offering differen-tiated products and enhancing them with reliable software and services.This involves en

5、abling customers to do more with the equipment they buy,while adding value and strengthening the relationship with the customer by offer-ing enhanced after-sales support with guaranteed Service-Level Agreements(SLAs).TABLE OF CONTENTSINTRODUCTION.1OEM MARKET EVOLUTION.2OEM CHALLENGES.4DIGITAL TRANSF

6、ORMATION WITH EMBEDDED REMOTE CONNECTIVITY.5Benefits of Connected Machines to Customers.5OEM R&D and Strategy Feedback.6New Revenue Stream Opportunities.7Approaches to Remote Access and Control with Embedded Connectivity.8RECOMMENDATIONS FOR OEMS.9SUMMARYENABLING NEXT-GENERATION OEM SERVICES WITH EM