1、EUROPEAN ONLINESHOPPER SURVEY2023THE EUROPEAN E-COMMERCE INSIGHTS YOU NEEDUNDERSTANDING EUROPEAN ONLINE SHOPPERS AND WHATMAKES THEM CLICK*Some percentages in this report have been rounded up or down to the nearest whole number.DHL eCommerces European Online Shopper Survey shows how customers across

2、Europe shopped online in 2023.Its packed with gold-dust insight and information to help you grow your cross-border e-commerce business:Covers 10 key European markets:UK,France,Spain,Germany,Sweden,Poland,Netherlands,Italy,Czech Republic and Austria.Over 5,000 shoppers surveyed.All the latest data re

3、freshed for 2023.Shoppers surveyed on key e-commerce topics:where and why they shop cross-border,what they buy and spend,attitudes to delivery and returns,whysustainability matters and much more.Provides a deeper understanding of shopper habits and attitudes.Includes expert tips from DHL eCommerce s

4、pecialists.Also available for 2023,the DHL eCommerce Global Online Shopper Survey.Launched in 2022,the European Online Shopper Survey is the must-read resourcefrom the worlds leading e-commerce logistics provider.Findoutwhat European online shoppers want from youDHL eCommerce:European Online Shopper

5、 Survey 20232DHL eCommerce:European Online Shopper Survey 20232TOP 15 HEADLINES FROM THE 2023 EUROPEAN ONLINE SHOPPER SURVEY 1.Over 90%of Europeans abandoned an online purchase because their goods couldnt be delivered to a location or at a time that suited them an important reminder that providing a

6、 range of delivery options is key to making the sale.(pg.22)2.86%of Europeans will check reviews before making a purchase with 31%of respondents stating that reviews strongly influence their final purchasing decision.(pg.38)3.Generally e-commerce retailers across Europe are offering enough payment o