1、eGovernment Benchmark 2023Insight ReportConnecting Digital GovernmentsINSIGHT REPORT Written by Capgemini,Sogeti,IDC and Politecnico di Milanofor the European Commission Directorate General for Communications Networks,Content and TechnologySeptember 2023DG CONNECT2Manuscript completed in July 20231s

2、t editionPROJECT TEAMCapgemini:Niels van der Linden,Jochem Dogger,Sem Enzerink,Ruben Steendam&Martin PageSogeti:Sandrine Cipponeri&Erlend FirthIDC:Massimiliano Claps&Alba Balla Politecnico di Milano:Giuliano Noci,Michele Benedetti&Giulia MarchioContact:Niels van der Linden(Project Manager eGovernmen

3、t Benchmark)E-mail:LEGAL NOTICEThis document has been prepared for the European Commission however it reflects the views only of the authors,and the European Commission is not liable for any consequence stemming from the reuse of this publication.More information on the European Union is available o

4、n the Internet (http:/www.europa.eu).PDF|ISBN 978-92-68-05653-0|doi:10.2759/474056 KK-BH-23-001-EN-NLuxembourg:Publications Office of the European Union,2023 European Union,2023 The reuse policy of European Commission documents is implemented by the Commission Decision 2011/833/EU of 12 December 201

5、1 on the reuse of Commission documents(OJ L 330,14.12.2011,p.39).Except otherwise noted,the reuse of this document is authorised under a Creative Commons Attribution 4.0 International(CC-BY 4.0)licence(https:/creativecommons.org/licenses/by/4.0/).This means that reuse is allowed provided appropriate

6、 credit is given and any changes are indicated.For any use or reproduction of elements that are not owned by the European Union,permission may need to be sought directly from the respective rightholders.EUROPEAN COMMISSIONDirectorate-General for Communications Networks,Content and TechnologyDirector