1、A package of improvements set for deliveryLAST-MILE LOGISTICS IN CHINA Greater China ResearchSeptember 2023Executive summaryIntroductionThe current and future parcel delivery market in ChinaWhat can China do to further improve?Distribution facility improvements Tracking improvements Delivery improve

2、ments Collection point improvements04050609CONTENTS2 CUSHMAN&WAK E F IE L DKey takeawaysBusiness contactsResearch contacts252628Last-mile logistics in China 3EXECUTIVE SUMMARYOverall,smart last-mile logistics in the Chinese market has led to an improvement in the efficiency and execution of last-mil

3、e delivery in the country.In fact,the general strength,the overall development level and,in particular,the application of digital technology in China has also led to a benchmarking effect on a global scale.Globally and in China,growth in last-mile delivery logistics has been robust over recent years

4、 with the growth in ecommerce being a significant driver of last-mile delivery logistics growth.In 2022,Chinas ecommerce transaction volume reached RMB 43.83 trillion,growth of 3.5%on a year-on-year(y-o-y)basis after 19.6%growth the previous year.As ecommerce has grown in China,so has the parcel del

5、ivery business in the country.In 2022,when considering the business scale within Chinas parcel delivery industry,it can be seen that a record high was reached.The parcel delivery business volume was 110.58 billion packages,up by 2.1%y-o-y off the back of an annual growth rate for the previous year o

6、f 29.9%.Given the growth in ecommerce and subsequently the parcel delivery business in China,so last-mile delivery logistics in China needs to continually find ways to further improve to continually keep up with the times and to continually provide an even better customer service experience.There ar