面向联络中心企业的云服务(UCCE、PCCE、WxCCE)- 思科灵活的混合解决方案.pdf

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面向联络中心企业的云服务(UCCE、PCCE、WxCCE)- 思科灵活的混合解决方案.pdf

1、#CiscoLive#CiscoLiveGino DAddario&Joe WongMrGino&joe-wong-756459BRKCCT-2024Ciscos Flexible,Hybrid SolutionCloud Services for Contact Center Enterprise(UCCE/PCCE/WxCCE)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Us

2、e Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.123

3、43https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCCT-20243 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicSlido PollsEvent#:1734077No Passcode4BRKCCT-2024https:/app.sli.do/event/sA5isMRidVnW2UMKHYgtFRAgenda 2023 Cisco and/or its affiliates.All rights re

4、served.Cisco PublicCustomer Engagement PillarsCloud Services ArchitectureProactive EngagementAutomated&PersonalizedExceptional ServiceData-Driven DecisionsHybrid ModelsBRKCCT-20245HybridAgenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicWebex Contact CenterPositioning&MarketingF

5、eature ComparisonsDeep Dive on Webex CallingNOTBRKCCT-20246 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecommended Breakout Sessions&Walk-in LabsBRKCCT-2899Design,Implement,&Maintain an AI-driven CXBRKCCT-2027CCE Digital Channels Powered by Webex ConnectBRKCCT-2029Unl

6、eash the Power of JDS&Its APIs for Amazing CXLABCOL-2149CCE Digital Channels Powered by Webex ConnectLABCOL-2007CC Artificial Intelligence with Google CloudLABCCT-2978CCAI Agent Answers&TranscriptsLABCCT-1047Customer Journey as a Service and Contact CenterBRKCCT-20247 2023 Cisco and/or its affiliate

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