1、Trends and opportunities to improve back-office and resident operationsOperating an apartment community has never been easy.But in todays landscape,multifamily companies are facing a precarious balancing act:accomplish more with less,while delivering better value to renters.And,of course,produce hea

2、lthy returns for investors,too.With the effects of the Great Resignation still wreaking havoc on the property management industry,its difficult to juggle everything thats needed to run a community.As a result,operators are increasingly adjusting how important functions are performed.From centralizat

3、ion to automation,companies are now using new tactics to streamline operations and ease the burden on their frazzled on-site teams.This report takes a deep dive into how apartment operators are managing and-in some cases-automating processes in their communities.Based on proprietary survey data from

4、 over 600 multifamily operators,youll learn how companies are getting more efficient and where theres significant room for improvement.Key survey findings1.Companies are spending too much time and money on tasks that can be automated.2.More time spent performing manual tasks correlates to higher sta

5、ff turnover.In addition to expanding on these two key findings,this report also identifies opportunities for improvement within back-office operations and resident-focused operations.The survey data revealed two key findings that are hurting productivity and efficiency at multifamily companies.Oppor

6、tunities to improve back-office operations:Processing 100%of resident payments digitally to save time&money.Automating the utility accounts payable process to reduce billing errors&expenses.Utilizing technology to recoup the maximum allowable amount of resident utility costs.Making more decisions ba