1、 2022-2023Environmental,Social,and Governance ReportTABLE OF CONTENTS 3 About This Report 4 A Message From Our Chairman and CEO 5 Our Approach to Corporate Sustainability 6 Our ESG Strategy and Goals 7 Highlights of Our Progress in 2022 8 Our Corporate Sustainability Journey 9 Our Community Impact G

2、rant Opportunities 10 Our$1 Billion Sustainability Bond 11 Awards and Recognition 12 Build Financial Confidence 13 Build Financial Confidence 14 Progress On Our Build Financial Confidence Goals 15 Strengthening the Financial Security of Small Businesses 22 Empowering Individuals to Enhance Financial

3、 Confidence 25 Protecting Our Customers with Fraud Prevention,Data Privacy and Security 28 Supporting Economic Growth and Resilience in Communities 30 Advance Climate Solutions 31 Advance Climate Solutions 32 Progress On Our Advance Climate Solutions Goals 33 Moving to Net-Zero Emissions 39 Managing

4、 Climate Risks and Opportunities 40 Supporting Our Customers in the Transition to a Low-Carbon Future 43 Building More Climate Resilient,Sustainable,and Equitable Communities46 Promote Diversity,Equity,and Inclusion 47 Promote Diversity,Equity,and Inclusion 48 Progress On Our Promote Diversity,Equit

5、y,and Inclusion Goals 49 Diversity Representation and Equal Opportunity 53 Supporting Our Colleagues 57 Supporting Underrepresented-owned Businesses 61 Backing Equal Futures in Communities63 Backing Our Colleagues 64 Backing Our Colleagues 67 Our Workplace Culture 69 Supporting Our Colleagues Holist

6、ic Health and Well-being 72 Career Growth and Development74 Governance and Operating Responsibly 75 Governance and Operating Responsibly 76 Our Corporate Governance Framework 77 ESG Governance 78 Our Executive Compensation Program 78 Our Business Ethics 79 Risk Management 79 Serving Our Customers Re