1、DIGITALNAVIGATING THE FUTURE OF WORK:Designing a Resilient Workforce by Removing Blind Spots in Processes,People and DataSponsored byIntroduction:Where Things Stand with the Future of Work 3Fast-Tracking the Future of Work 4Introducing Task Mining 5Organizational Blind-Spots are the Ultimate threat

2、to a Resilient Workforce 6How Task Mining Provides Clarity and Oversight 7Looking Ahead:The Importance of Agility to Business Resilience 8Case Study:How One of the Largest Telecom Companies in the US Improved their Agent Productivity by 20%9Conclusion:The Risk of Not Investing 10Table of Contents2NA

3、VIGATING THE FUTURE OF WORK 2023 SSON DIGITALIntroduction:Where Things Stand with the Future of WorkThe last three years have transformed business operations and the workforce at an unprecedented rate.It started with the Covid pandemic forcing employees to work remotely and business transformation p

4、rojects to be accelerated at a rate unbeknownst to many professionals.The effects of the pandemic caused a domino effect that created prolonged supply chain disruptions and economic pressures that have forced businesses to alter their organizational design.Additionally,in the past year,international

5、 conflicts have added another hurdle for companies already navigating a difficult time.These modern challenges have triggered a transformation in the workforce that adds another layer of complexity to businesses ability to remain resilient.More than ever,employees want control over their work enviro

6、nment,resources,and expectations,and businesses must plot a course to address these needs rather than sit on their heels and react.The term future of work(FoW)attempts to analyze these shifts in the workforce that have become so prominent that even mainstream media is discussing them.FoW predicts ho