1、TRAVEL BUYER SURVEY:PAYMENT AND EXPENSEJune 2023BY BCD TRAVEL RESEARCH&INTELLIGENCESURVIEWABOUT THE SURVEYWith this survey,we sought to explore the topic of payment and expense in business travel.We looked at the payment and expense priorities and pain points of travel buyers,forms of payment offere

2、d by travel programs,and payment and expense tools used.We compared these insights with the results of the Payment&Expense survey we conducted in 2021 and traveler views collected in April 2023.The results are based on an online survey of 164 travel buyers conducted from May 10-25,2023.Survey partic

3、ipants at a glance PaymentExpenseTrendsSurvey participants at a glanceGlobal75%Regional16%Local9%HOMELATAM10%NORAM44%EMEA42%APAC4%Travel program typeGeographyof travel buyers have global responsibilities54%IndustriesHOME19%Manufacturing15%Life sciences8%Retail8%Information Technology8%Financial serv

4、ices8%BiotechHOMECompany sizeof companies have more than 10,000 employees.64%23%20%22%35%Dont knowUp to 10M10-50MMore than 50MTravel spendTravel program prioritiesPayment and expense prioritiesPayment management pain pointsPayment methodsVirtual paymentsDigital walletsFraudPaymentHOME50%49%45%44%39%

5、36%33%24%21%20%37%39%42%43%49%48%52%54%37%52%12%11%12%9%10%13%12%18%30%22%9%6%Duty of careTraveler satisfaction and wellbeingSavings and cost controlPolicy compliancePayment and expense managementData analytics and business intelligenceValue of travelSupplier managementEnvironmentally sustainable tr

6、avelTraveler digital experienceExtremely importantVery importantModerately importantSlightly importantNot at all importantTravel program prioritiesOut of all travel program priorities,Payment and Expense(P&E)management has grown in importance the most,reaching its highest level in the last three yea