1、1New customer trends in the global life insurance industrySay No to MaturityOver the past few years some members of the global life insurance industry have come to accept that the growth years are over.But not at ReMark.In 2014,ReMark is“Saying No to Maturity”offering clients and partners the latest

2、 thinking on how new technologies and smarter strategies can reinvigorate life insurance growth in developed and emerging markets.This report is the first part of that thought leadership initiative.Throughout 2014 we will be examining how insurers everywhere can manage the challenges of todays insur

3、ance marketplace and deliver greater security for their clients.For more research,insights and ideas visit New customer trends in the global life insurance industryA report by ReMark International and NMG Consulting(May 2014)2 ReMark International NMG Consulting.All rights reserved.Published by ReMa

4、rk International&NMG Consulting May 2014Principal Consultant:Tom DunbarResearch Team:Aidan Helmbold Jessica SbragiaEditor:John JoyceDesign:Kevin Franklin Christina Khohonggiem ReMark International 2014 3New customer trends in the global life insurance industryExecutive Summary 5About this research 6

5、KEY THEMES 1.Life insurance buying decisions differ between developed and emerging markets 72.Persistency management requires an integrated approach 93.Demographics and unbundling are key risks to growth and profits 114.Look beyond the channels to see big changes in buying behaviour 145.What do thes

6、e trends mean for your insurance business?17Research Partners 19Contents4 ReMark International NMG Consulting.All rights reserved.5New customer trends in the global life insurance industryExecutive SummaryIt is increasingly clear that the global life insurance industry faces demographic,economic,soc