1、JUNE 2023AI at Work:What PeopleAre SayingExecutive summaryWe surveyed nearly 13,000 peoplefrom executive suite leaders to middle managers and frontline employeesin 18 countries to understand their thoughts,emotions,and fears about AI.Respondents today are optimistic about how AIand generative AI,in

2、particularwill affect their work,even more so than five years ago,feeling that it will save them time and promote innovation in their roles.But that level of excitement varies considerably by seniority and by country.Within organizations,those at the top are far more positive about the technology,wh

3、ile frontline employees find it significantly more worrisome.There are also some deep-seated concerns,including that companies are not taking adequate measures to ensure responsible use of AI and that more upskilling is needed to prepare for expected changes to work.Plus,regulations are not yet in p

4、lace but are seen as necessary and important.What can be done to address these gaps?One option is to encourage employees to use generative AI responsibly.Comfort level plays an important role,as using generative AI tools more regularly boosts positive sentiments about AI at work throughout the organ

5、ization.of all respondents rank optimism as one of their top two sentimentsa 17-point jump from 2018 52%decline in concern compared to five years agothe steepest drop recorded in the survey10ppsay they already use generative AI tools at least several times a week 26%amount by which frontline employe

6、es are less optimistic than leaders;they are also nearly twice as concerned20ppsize of the gap separating the most optimistic and least optimistic countries31ppof respondents believe that they will need upskilling,but just 14%of frontline employees say that theyve received training 86%of frontline e