1、 499May 2023RXRUK23RPUnited Kingdom Ecommerce country reportRetailX2023In partnership with:2|RetailX|May 2023RXMSB23RP 2023 SUSTAINABILITY REPORT|INTRODUCTIONUK COUNTRY REPORT 2023|INTRODUCTIONThe 2023 edition of the RetailX UK Ecommerce Country Report brings together the latest findings on how UK s

2、hoppers buy online and across sales channels and on how leading retailers and brands in the market sell to them.In doing so,we offer a practical guide to those who already trade in this key European market,and to those who are looking to move into or expand within it.The report comes in a year in wh

3、ich marketplaces,retailers and brands are continuing to develop their strategies while responding as customer behaviour changes.At the same time they are dealing with issues from rising inflation to cost-of-living issues and the continuing effects of Covid-19 and Brexit.The report offers insights in

4、to what is changing,and why,and how traders might most effectively respond.We welcome your feedback and comments,and are particularly interested to hear fresh ideas and insights into how we should develop this series of reports in the future.Ian Jindal,CEO,RetailXIntroductionContentsFeaturedCountry

5、profile 03Market context 05The UK consumer 07Ecommerce indices 09Payment types 10Delivery and collection 11Returns 13Product categories 14Social commerce 15Peak trading 16Inflation and the cost of living 18Sustainability 20The Largest 100 22Company profile:Etsy 24Company profile:Argos 25Company prof

6、ile:Next 26Company profile:Screwfix 27Partner perspectives 28Figures 38Conclusion 39Shoppers have stepped back from social commerce in the wake of the Covid-19 pandemic Page 15How Screwfix uses instore stock to enable fast delivery and col-lections across the UK Page 27UK shoppers expect to be able