1、Driving Commercial Revenue with Visual AssistanceContent2Chapter 1 Introduction5Chapter 2 Defining Servitization within Field Service11Chapter 3 How Technology Can Pave the Way for New Business Models,Growth,and Profitability17Chapter 4 Driving Commercial Revenue for Your Field Service Organization

2、with Visual Assistance Chapter 1.IntroductionIn the past two years,many field service organizations(FSOs)have invested in technology solutions to support their digital transformation projects,ensure business continuity,maintain customer satisfaction,and future-proof their business in the face of unf

3、oreseen events and times of crisis.Through their investments in technology,these for-ward-thinking FSOs have been paving the way for the paradigm shift within field service,favoring servitization,customer-centricity,and value-based services as part of their new business model.Even before the pandemi

4、c,some FSOs aspired to expand their offerings,consis-tently provide excellent customer support,and create more value for their clients.However,the pandemic was the catalyst that expedit-ed these initiatives and,through digital transforma-tion,innovative FSOs were able to survive the pandemic.Now,to

5、thrive in a recovering world,FSOs need to inno-vate further and change the way they look at their tech-nology investments.Is there any way to use the tech-nology available to get a better return on investment,unlock additional revenue,and create more value for their customers?Yes,there isleveraging

6、this technology for service con-tracts where possible.One of the technology advance-ments that was a game-changer for business continuity at the height of the pandemic and can now be leveraged as a premium-level feature or added value to a service contract is visual assistance.This remote collaborat