1、1|The 2023 Medical Device Benchmark ReportMeasure What Matters:The 2023 Medical Device Benchmark ReportDespite being relatively immune to the worst of the pandemic,the medical device service industry struggled with significant challenges,such as bridging the workforce skills gap and improving key me

2、trics such as Time to Competency.However,top-performing companies got ahead and stayed ahead by investing in crucial technology initiatives like AI.They leveraged those systems to enhance knowledge and accuracy and make more strategic,data-backed decisions.REPORTThe 2023 Medical Device Benchmark Rep

3、ort|2Table of ContentsPart 1:IntroductionPart II:Service Benchmarks Across 4 Key KPIsPart III:Industry Snapshots:The Workforce Skills GapPart IV:The Way Forward04091403081317051015061116071218SummaryFirst Time Fix RateSummaryCritical FindingsResolution CostHigh-Performing and Low-Performing Organiza

4、tionsOpportunitiesResolution TimeHigh-Performing and Low-Performing TechniciansThe Way ForwardHow We Compiled the DataTime Between Visits3|The 2023 Medical Device Benchmark ReportPart I:IntroductionThe 2023 Medical Device Benchmark Report|4The COVID-19 pandemic put the medical device industry front

5、and center,especially with the demand for essential products like diagnostic tests,ventilators,and respiratory assistant devices.Unlike other industries,where service demand dropped for a year or more,most service organizations that maintain or repair medical devices did not see a slowdown.They,more

6、 than any other industry,either maintained pre-pandemic service levels or saw an increasing demand and service requests for everything from scheduled maintenance to repair.The data shows that the medical device service industry had a 6%increase in technicians and a 2.5%increase in field events.Howev