1、SALESFORCE RESEARCH1HEALTHCARE AND LIFE SCIENCES INSIGHTSSALESFORCE RESEARCH2HEALTHCARE AND LIFE SCIENCES INSIGHTSSalesforce Research provides data-driven insights to help businesses transform how they drive customer success.Browse all reports at Youll Find in This Report10 countries across 4 contin

2、entsFor the“Healthcare and Life Sciences Insights”report,Salesforce surveyed industry leaders worldwide to discover:Industry and sector-specific priorities Progress on digital optimization efforts Barriers to work and productivity multipliers Due to rounding,not all percentage totals in this report

3、sum to 100%.All comparison calculations are made from total numbers(not rounded numbers).Data in this report is from a double-blind survey conducted from November 3,2022,through November 22,2022.Respondents represent 10 countries across four continents.Additional quality assurance measures were take

4、n to ensure the requisite subject matter experts were included.All respondents are third-party panelists.For further survey demographics,see page 37.SALESFORCE RESEARCH3HEALTHCARE AND LIFE SCIENCES INSIGHTSContentsExecutive Summary .04Chapter 1:Efficiency Becomes Vital Against Resource Constraints.0

5、5Chapter 2:Prioritizing Progress:Meeting Challenges and Scaling for Future Success.08Chapter 3:Unlocking Productivity,Efficiency,and Customer-Centricity.14Chapter 4:Automation and AI:Tools of Tomorrow Fulfilling the Priorities of Today.20Chapter 5:Connecting the Dots with Integration.23Appendix.27Su

6、rvey Demographics .37SALESFORCE RESEARCH4HEALTHCARE AND LIFE SCIENCES INSIGHTSExecutive SummarySALESFORCE RESEARCHEconomic uncertainty,rising consumer expectations,and the desire to do more with less is driving healthcare and life sciences(HLS)leaders to invest in digital tools,automation,and AI.Whi