1、1/18WHITEPAPERB2B self-services:What are the biggest timesavers for my customers?After-sales services:How to create cross-and up-selling potential to your installed base?Digital sales processes:What is the added value of my sales department?Digital service models:How to create tailored services to m

2、eet customer needs?The value of a digital customer portal from a business perspectiveThe basics of a B2B customer portal4 key pillars explained13 min read 2 min read QUICK ANSWERSTHIS IS AN INTERACTIVE WHITEPAPER!BEST EXPERIENCED WITH ACROBAT READER2/18WHITEPAPERA digital customer portal is the next

3、 evolution of the B2B online shop,because it is the best customer-centric solution you can offer.Covering a large part of the full customer lifecycle,it provides a full spectrum of services during the various phases of the relationship.This whitepaper is about the four pillars of a customer portal.W

4、ith this knowledge,you can build a customer portal that provides and supports a seamless buyer journey.This will strengthen brand loyalty,boost sales and differentiate yourself from your competitors.A surveyconducted by Copperbergof 125 e-commerce leaders in manufacturing revealed that 55%of the res

5、pondents will invest in a digital customer portal in the next 12 months.Tobias GieseGlobal VP Digital SolutionsIf you do what you always did,you will get what you always got(and probably even less).So,now is the right time to take action when it comes to digita-lization.Boost your B2B business by of

6、fering your customers a seamless buy-er journey.How?By creating a digital customer portal.You are right on time!I would love to hear your opinion about this whitepaper.ContextTHE EXPERTContact me,or my colleagues3/18WHITEPAPERB2B self-services:What are the biggest timesavers for my customers?EMPOWER