1、 A New Order:Business Travel,Corporate Procurement and Workspace in a Post-Pandemic World Our Sponsor:2 GBTA A New Order:Business Travel,Corporate Procurement and Workspaces in a Post-Pandemic World gbta.org Table of Contents Introduction.p.3 Key highlights.p.4 Business travel programs today.p.10 Tr

2、avel program staffing.p.12 Travel program structure and policies.p.18 The new order:how companies work.p.22 Methodology.p.35 Respondent profile.p.37 About GBTA.p.41 About HRS.p.42 3 GBTA A New Order:Business Travel,Corporate Procurement and Workspaces in a Post-Pandemic World gbta.org Introduction T

3、o say the Covid-19 pandemic has impacted almost every facet of the global economy is an understatement.Indeed,every country,business and person has experienced a significant change in how people interact which in turn impacts how people travel and how business is conducted.As there is no guide or bl

4、ueprint regarding how businesses should adjust policies and procedures during a pandemic,companies across the globe have made changes to address new challenges brought by the pandemic.As business travel is critical for countless companies seeking to serve existing customers and clients,as well as ge

5、nerate new revenue opportunities,how travel programs adjust policies to address the challenges brought by the pandemic is essential to success and goal achievement.The pandemic grounded almost all travel,particularly business travel which is critical for many companies to generate revenue,maintain c

6、ustomer relationships,develop employee skillsets and recruit talent.But as the pandemic appears to wane and business travel resumes,questions arise concerning what business travel will look like in the immediate future,including:Will business travel be reduced as many have grown accustomed to virtua