1、Five Critical Payment Lessons from The New EconomyA report from Kapronasia in collaboration with BPC June 2022ContentsExecutive Summary 2Key Findings 3Introduction 4Lesson One:Focus on the customer experience 6Lesson Two:Be where the customer is 10Lesson Three:Those that adapt survive and thrive 13L

2、esson Four:Security is still everything 16Lesson Five:Data is the new money 18Conclusion 21Methodology Kapronasias Five Critical Payment Lessons for The New Economy report is based on both primary and secondary research.Secondary Research:Sources included but were not limited to,market intelligence

3、reports and studies by industry experts and professional services networks,white papers,educational materials,media articles,and marketing collateral.Primary Research:Interviews were secured from relevant players across the ecosystem,including financial institutions,fintechs,and industry experts.2Fi

4、ve Critical Payment Lessons for The New EconomyExecutive Summary Digital transformation in the financial services industry(FSI)is proceeding at a rapid pace,driven by intense competition from new players entering the market,the evolution of customer expectations,regulatory pressures,and Covid-19 whi

5、ch by itself has accelerated the digital transformation process by two to three years.Payments are no exception and have been similarly targeted for digitalization,largely because of the same factors.Payment players are facing the same pain points in the market as the FSI as a whole,namely fickle cu

6、stomers;the challenge of delivering a consistent customer journey across multiple channels and often in someone elses value chain;and enormous pressure as a result to be agile and to respond quickly to changes in the business and operating environment.These changes include an increase in cybercrime