1、Contents State of Shipping Report 2021Foreword03Holiday Shipping:Retailers Feel The Crunch,But Remain Optimistic04The Ongoing Effects of an Evolving Pandemic05The Business Impact of Shipping08E-Commerce Fulfillment Trends11Offering Choice at Checkout14Returns19Conclusion22About the Survey22About Shi

2、ppo23 Its anticipated that e-commerce spending will top$1 trillion in 2022.54%of consumers now prefer browsing for new products online rather than in-store.Global delivery volume during this years peak holiday season could rise 10.7%from 2020.Over 80%of people bought a different brand than their go-

3、to in the summer of 2021,with out-of-stock products(51%)as a motivating factor.Industry experts believe high ocean shipping costs and congestion could continue into 2023.While 2020 consisted of drastic upheavals triggered by the global COVID-19 pandemic,2021 taught us how to get comfortable in the f

4、ace of uncertainty and change.The e-commerce industry felt reverberations in the form of shifting consumer habits,inventory shortages,and logistical challenges that will likely spill over into next year and beyond.With these changes and challenges in mind,Shippo launched a survey to gauge how mercha

5、nts and consumers alike are responding to e-commerce shipping and fulfillment trends today.Our 2021 State of Shipping Report reveals the biggest takeaways from the survey,including holiday shopping trends,fulfillment norms,and how merchants are working to meet consumer expectations in a post-pandemi

6、c world.FState of Shipping Report State of Shipping Report 2021Holiday Shipping:Retailers Feel the Crunch,but Remain OptimisticWe asked merchants what keeps them up at night when it comes to readying their businesses for the 2021 holiday season,and the word most commonly used throughout the response