1、Contents 2022 E-commerce&Shipping Benchmarks ReportLooking At Todays E-commerce Landscape From a Macro Lens05Follow The Money:Online Spending&Shipping Costs06The Effects of Seasonality on E-commerce12The Prolonged Effects of Covid-19 On E-commerce14Key Figures For International Shipping15Protecting

2、Packages:Online Sellers Using Shipping Insurance19Staying On Track:Order Tracking Page Metrics20Rate of Returns And Other Returns Metrics21How E-commerce Merchants Are Improving Operations and Customer Experience27Learn More About Shippo34Learn More About Wix35Biggest Challenges Facing E-commerce Me

3、rchants23The Future of E-commerce and What to C03 2022 E-commerce&Shipping Benchmarks Report2 NOTE ON SHIPPO BENCHMARKING DATA:Aggregate totals represent all Shippo customers across industries;individual industry metrics represented here(apparel,beauty/skincare,electronics,health/wellness,sports&out

4、door)do not collectively include all Shippo customer categories in aggregateLooking At Todays E-commerce Landscape From a Macro LensWhen zooming out and looking at the past year,a lot of positives can be taken into account.The rollout of the Covid-19 vaccine meant consumers felt safer traveling,goin

5、g to live events,seeing family and friends,and also going back to shop at brick and mortar stores.While these are all things that we sorely missed as a society,the positive effects of the vaccine were thought to have had a negative impact on e-commerce sales.Thankfully,this wasnt the case.Instead,e-

6、commerce sales have continued to rise and will likely surpass expectations this year.As you can see,even with in-person shopping making a comeback,the consumer habits developed during the two years of the pandemic are still in effect.Almost half of consumers are doing more than half of their shoppin