1、Shippos 2020 State of Shipping Report|1Shippos 2020 State of Shipping ReportShippos 2020 State of Shipping Report|2ForewordTable of ContentsSURVEY SAYS:HAPPY HOLIDAYS Merchants Have Increased Confidence in Shipping Carriers Going into the Holiday Season Merchants That Are Confident in Their Own Oper

2、ations Have More Confidence in Carrier Reliability Consumers Stay Consistent With Holiday Shopping Delivered by the Holidays?The Pressures Off.THE IMPACT OF COVID-19 ON SHIPPING Package Delays Amid a Pandemic Half of Businesses Saw No Change to Average Order Value(AOV)E-commerce Shipping Was Not Spa

3、red the Wrath of 2020 58%of Consumers Increased Their Online Shopping Habits Since COVID-19 HOW MUCH ARE BUSINESSES SPENDING ON SHIPPING?Shipping Makes Up 15 Percent or Less of Order Value For Most Businesses Businesses With Higher Percentage Spend on Shipping Are More Likely to Not Be Confident in

4、Their Shipping OperationsMERCHANT FULFILLMENT TRENDS Most Businesses Fulfill Orders in Their Home or Office A Diverse Fulfillment Strategy Breeds More Confidence Cost of Shipping Continues to Be a Challenge Fulfillment Times Are Slowing Down15911Table of ContentsTHE CHECKOUT EXPERIENCE Shoppers Pref

5、er Free Shipping,But Dont Require It Consumers Seek Delivery Date More Often Than Shipping Cost Most Merchants are Not Running Shipping-related TestsRETURNS AS A GROWTH DRIVER Free Return Shipping Valued by Consumers ABOUT THE SURVEYABOUT SHIPPO20242628CARRIER AND DELIVERY OPTIONS Consumers Prefer 2

6、-3 Day Delivery Options Speed and Cost Are More Important Than Carrier Leveraging More Carriers Does Not Impact Your Confidence Level Most Businesses Share Carrier Tracking Pages.15Merchants Have Increased Confidence in Shipping Carriers Going into the Holiday SeasonSurvey Says:Happy HolidaysShippos