1、China:Data Compliance in theHospitality IndustryThe hospitality industry is becoming digitalized.Hotel operators are increasingly relying on theInternet of Things,big data and cloudcomputing to deliver more convenience andbespoke offerings to their guests.Often the datacollected is then combined wit

2、h artificialintelligence technologies to deliver intelligentperception,intelligent decision-making andadaptive learning.Dealing with all this data alsobrings greater responsibility and obligations inrelation to personal information compliance.These greater compliance requirements aretypically reflec

3、ted in four aspects:collection ofpersonal information,personal informationinteraction,building cloud platforms and cross-border transfer of personal information.01Collection of Personal Information inthe Hospitality Industry1.Scenarios when personal informationis collectedAn easy way to improve a ho

4、tel guest?sexperience is to provide a seamless check in.These include?mobile check-in?,?smart frontdesk?and?door access with facial recognition?.Hotel group companies and hotel managementcompanies(Hotel Party or Hotel Parties)are constantly seeking to improve the efficiencyof the check-in and thereb

5、y provide a betteroverall guest experience.Providing efficient andhigh-quality service requires analysis of guestdata which is typically collected at every stagefrom the booking until check-out.Data will beprocessed and analyzed by the Hotel Parties?Property Management System(PMS).（1）BookingDuring b

6、ooking,Hotel Parties collect guests?personal information both directly andindirectly.They may directly collect guests?personal information through self-operatedApps,applets,official websites and hotel frontdesks.In addition,Hotel Parties may indirectlycollect personal information from third partiess