1、2023 PROCESS&PERFORMANCE MANAGEMENT PRIORITIES&CHALLENGESSurvey ReportJanuary 2023K0130402023 APQC.ALL RIGHTS RESERVED.2ABOUT THIS REPORTThis report explores trends in process and performance work and reveals the top five priorities and challenges in:process management:business process management,an

2、d continuous improvement.organizational performance management:measurement and data,andstrategic planning.Additional topicsproject management,andbenchmarking.160Valid Participants In December of 2022,APQC conducted a survey to understand the common challenges and priorities of process and performanc

3、e management(PPM)practitioners for 2023.2023 APQC.ALL RIGHTS RESERVED.3CONTENTSChallenges&PrioritiesEvolution of Process ManagementProcess TeamsAdditional Resources12345Survey DemographicsCHALLENGES AND PRIORITIES12023 APQC.ALL RIGHTS RESERVED.5TOPIC AREA PRIORITIESN=15991%82%70%60%57%54%ProcessMana

4、gementContinuousImprovementData andMeasurementProjectManagementStrategic PlanningBenchmarkingGenerally,foundational process components like process management and continuous improvement are the highest priority topic areas for the respondents.This is followed by performance-related areas such as dat

5、a and measurement.2023 APQC.ALL RIGHTS RESERVED.6Top 5 BPM Challenges29%Defining and mapping end-to-end processes28%Improving the maturity level of process management practices26%Picking the right key performance indicators(KPIs)for processesEstablishing governance in process management25%34%Moving

6、from a function-based to process-thinking culturePROCESS MANAGEMENT(BPM)CHALLENGESTips and SolutionsN=14212Managing end-to-end processes remains the top challenge for organizations.Organizations can use criteria such as complexity,impact,and alignment to goalsto prioritize their efforts.Improving th