1、Global Leisure and Hospitality Risk Outlook 2023 Where next for leisure and hospitality as the sector navigates emerging risks,challenges and opportunities?WTW Global Leisure and Hospitality Survey TABLE OF CONTENTSAbout our survey and key findings 04Future leisure and hospitality trends to watch 05

2、Market overview 06New technologies and digitalization 09Risk landscape 13ESG risks 19Risk management and resilience 23Risk alerts for 2023 and beyond 27Conclusion 28Survey sample and methodology 29 WTW Global Leisure and Hospitality Survey /3An industry getting back on its feet,slowly When the Colli

3、ns Dictionary chose permacrisis as their word of the year in 2022,they might have had leisure and hospitality in mind.Few industries have been as heavily impacted first by COVID-19,followed swiftly by the global cost of living crisis.Businesses are also feeling the impact of new technologies and com

4、petitors,from sharing platforms to fitness trackers.Consumer preferences are changing fast,making it hard to keep pace and maintain customer satisfaction.How is the sector adapting?We wanted to find out how businesses are coping in the face of these challenges and also where they see the opportuniti

5、es emerging that can lead to growth over the longer term.Our survey includes a broad cross-section of traditional leisure and hospitality businesses,as well as providers of in-home entertainment,such as gaming.Taking small steps forwardWe found that most traditional businesses including eating and d

6、rinking,hotels,venues,attractions and health and fitness,are focused on stabilization over the next couple of years,increasing margins where they can,rather than focusing on sales growth.While in-home entertainment providers have flourished during the pandemic,they will also be impacted by the cost-