1、Retail Banking in New Zealand:Customer Satisfaction,Use and Perception Compared With the Rest of the World November 2022Phillip Benedetti,James Sattler,Liz Zhu,Ankur Patil,Ben Fulton,Paddy TaaffeBoston Consulting Group partners with leaders in business and society to tackle their most important chal

2、lenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today,we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersempowering organizations to grow,build sustainable competitive advantage,

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4、s.We work in a uniquely collaborative model across the firm and throughout all levels of the client organization,fueled by the goal of helping our clients thrive and enabling them to make the world a better place.Retail Banking in New Zealand:Customer Satisfaction,Use and Perception Compared With th

5、e Rest of the World With three of five major banks in New Zealand recently reporting their 2022 earnings,now is an appropriate time to examine New Zealander customers satisfaction with their retail banks.In particular,understanding how New Zealanders feel about and use their banks,as well as how ong

6、oing trends such as data security and sustainability have impacted them,are important inputs into how New Zealand banks can continue to adapt to changing New Zealander needs and ultimately better serve their customers.BOSTON CONSULTING GROUP31 Note,this survey was completed prior to the recent cyber