1、#GetTheFutureYouWantAugmented resilience,performance,and sustainability will allow organizations to take a customer-centric focus Introduction The supply chain is no longer an afterthought in business meetings.Supply-chain leaders are now significant figures in their respective industries and are at

2、 the heart of ongoing transformation efforts.Traditionally,supply-chain trade-offs have been driven by two recognized but nevertheless fast-evolving forces:a more connected,personalized,and real-time customer experience;and a global value chain that continuously optimizes the manufacturing and produ

3、ction costs of goods and services.Resilience and sustainability are topics that must also be considered carefully in any modern business plan.Sustainability is a priority for all stakeholders,who are putting pressure on organizations to reduce CO emissions and improve labor practices all along the s

4、upply chain.Resilience is essential for organizations to overcome the external,global black swan events such as the COVID-19 pandemic,the war in Ukraine,the recent blockage of the Suez Canal,and rising energy shortages which are becoming more frequent and severe,impacting both top and bottom lines.I

5、mperatives arising from consumer preferences and a societal push for localization are also exacerbating these issues.Over half(54%)of organizations acknowledge that their supply chains have altered significantly in the past two years.However,while 51%of organizations have already deployed an omnicha

6、nnel 54%of companies acknowledge that their supply chain has changed significantly in the last two years.2Capgemini Research Institute 2022How greater intelligence could supercharge supply chains.Augmented resilience,performance,and sustainability will allow organizations to take on a customer-centr