1、REDEFINING WORK:DIGITAL TO AI-FIRST 2|Redefining work:Digital to AI-firstExternal Document 2026 Infosys LimitedContentsRedefining work:Digital to AI-first|3External Document 2026 Infosys LimitedIntroduction 4Horizon journey 5Digital collaboration 8Device infra and life cycle management 10Workplace s

2、ecurity and user privacy 12Employee experience platforms 14Unified communications and contact center as a service 16Connected workspaces 18Service desk and experience 20Digital learning 22Digital employee experience management 24Advisory council 26Contributors 264|Redefining work:Digital to AI-first

3、External Document 2026 Infosys LimitedIntroductionThe workplace is evolving from basic digital tools to smarter,human-centric experiences.As organizations advance through successive horizons of transformation,from productivity-focused digitalization to artificial intelligence(AI)-first,sentient ente

4、rprises,the focus is shifting toward harmonizing work,workforce,and workspace around the human experience.This evolution is powered by agentic systems,human-AI collaboration,and sustainable,connected environments that together define the future of work.Redefining work:Digital to AI-first|5External D

5、ocument 2026 Infosys LimitedHorizon journeyproductivity,unlock creativity,and democratize innovation(Figure 2).This evolution reflects a broader shift from being employee-productivity focused to delivering digital employee experiences,and ultimately,to building human-centric and sentient enterprises

6、.Generative and agentic AI together amplify experience through hyperpersonalization,enhance productivity via copilots and automated workflows,and democratize innovation by connecting ideas through enterprise-wide knowledge networks.While technology reshapes the workplace,human-centricity remains the