1、R E P O R TM U L E S O F T R E S E A R C HInsights from 1,000 IT leaders on people,processes,and technologyIT Leaders Pulse Report 2022:Communications,Media,and Technology 2Contents About this reportForewordExecutive summary:Communications,media,and technology030425101805Process:Bringing IT and busi

2、ness teams togetherFrom technology enabler to business leaderPeople:Enhancing the employee experience06Technology:Empowering the workforce and creating exceptional experiences38Measuring future IT success3We have to think differently about IT.We have to change from our reactive mode of managing our

3、IT to a proactive mode.We have to be a part of the business.Ruy Pinto,Chief Information Officer,SES SAY A BEST-OF-BREED APPROACH HAS LED TO IT COMPLEXITY.82%40%PLAN TO INCREASE USE OF LOW/NO CODE DEVELOPMENT TOOLS.CONFIRM THAT THE GREAT RESIGNATION HAS WORSENED THE IT SKILLS GAP,WITH THE LARGEST GAP

4、S IN THREE AREAS:61%IT AND SOLUTION ARCHITECTURE.53%CLOUD/INFRASTRUCTURE MANAGEMENT.44%SECURITY/INFOSEC.99%SAY EXISTING IT PROCESSES ARE HINDERING EMPLOYEE EXPERIENCE.94%PLAN TO INVEST IN NEW TECHNOLOGY TO ADDRESS THE SKILLS GAP.68%ARE CREATING FUSION TEAMS BLENDING WORKERS WITH TECHNOLOGY,ANALYTICS

5、,AND DOMAIN EXPERTISE WHO SHARE RESPONSIBILITY FOR BUSINESS AND TECHNOLOGY OUTCOMES.67%55%CITE TECHNOLOGY AS THE TOP IT INVESTMENT,AHEAD OF PEOPLE AND PROCESSES(44%).THE SKILLS GAP INTENSIFIESTECHNOLOGY IS AN INVESTMENT PRIORITYCOMPLEXITY CONTINUESIT AND BUSINESS ARE ALIGNINGThe Great Resignation a

6、recent phenomena where workers left or switched jobs in mass numbers as a result of shifting personal and professional priorities following the pandemic has evolved the role of senior IT leaders.Their focus has shifted to creating people-and experience-centric capabilities for customers and employee