1、R E P O R TM U L E S O F T R E S E A R C HInsights from 1,000 IT leaders on people,processes,and technologyIT Leaders Pulse Report 2022:Public Sector 2Contents About this reportForewordExecutive summary:Public sector030425101805Process:Bringing IT and business teams togetherFrom technology enabler t

2、o business leaderPeople:Enhancing the employee experience06Technology:Empowering the workforce and creating exceptional experiences38Measuring future IT success3Were facing big disruption.The digital economy is going to change our business in many aspects.Certainly the current wave is already changi

3、ng business processes,the way we work and create,and it is changing our business model.We know that we will need to continue to react and become even more proactive if we want to play a central role in the still-forming,digital landscape in the education sector.William Confalonieri,Chief Digital Off

4、icer,Deakin University SAY A BEST-OF-BREED APPROACH HAS LED TO IT COMPLEXITY.84%43%PLAN TO INCREASE USE OF LOW/NO CODE DEVELOPMENT TOOLS IN THE NEXT 12 MONTHS.CONFIRM THAT THE GREAT RESIGNATION HAS WORSENED THE IT SKILLS GAP,WITH THE LARGEST GAPS IN THREE AREAS:56%IT AND SOLUTION ARCHITECTURE.46%NET

5、WORK AND SYSTEMS INTEGRATION.41%CLOUD/INFRASTRUCTURE MANAGEMENT.97%SAY EXISTING IT PROCESSES ARE HINDERING EMPLOYEE EXPERIENCE.96%PLAN TO INVEST IN NEW TECHNOLOGY TO ADDRESS THE SKILLS GAP.58%ARE CREATING FUSION TEAMS BLENDING WORKERS WITH TECHNOLOGY,ANALYTICS,AND DOMAIN EXPERTISE WHO SHARE RESPONSI

6、BILITY FOR BUSINESS AND TECHNOLOGY OUTCOMES.74%60%CITE PEOPLE AND PROCESSES AS THE TOP IT INVESTMENT,AHEAD OF TECHNOLOGY(40%).THE SKILLS GAP INTENSIFIESTECHNOLOGY IS AN INVESTMENT PRIORITYCOMPLEXITY CONTINUESIT AND BUSINESS ARE ALIGNINGThe Great Resignation a recent phenomena where workers left or s