1、|eBook|Published November 2022EBOOKCX Trends&Predictions for 2023:Seeking StabilityCX Trends&Predictions for 2023:Seeking StabilityINTRODUCTIONMore than ever,customers are choosing businesses they feel they can trust.The pandemic reshaped business for good,and were not out of the woods yet.Current c

2、hanges in the regulatory and economic landscape are making businesses reevaluate both their short-term and long-term strategies for growth.The ground is unsteady for consumers,too.Rising interest rates,an unpredictable future,and a growing distrust in media and government has created an era of uncer

3、tainty.More than ever,customers are choosing businesses they feel they can trust and that fit their pandemic-altered lifestyles and preferences.Put simply:people are ready to feel more stable.Weve all faced challenges professionally and personally.In 2023,its time for organizations to revisit change

4、s,look ahead at the future,and smooth out the impact of the pandemics turbulence.CX professionals are ready to rise to the challenge.And while there are a lot of unknowns,we can prepare by taking inventory of current and upcoming trends.Heres a look at what we learned in 2022 and trends to watch as

5、we head into 2023.Plus,well share five valuable questions to ask yourself to help you narrow and refine your 2023 CX |CX Trends for 2023|Introduction|Page 2Table of ContentsWhat we saw in2022+what towatch in 2023Picking the right metrics will be more important than everGenuine empathy willbe essenti

6、al for businessAI continues to deliverpromise,but adoptionisnt yet mainstreamIn 2023,companiesmust be proactive inaddressing accessibilityLooking ahead:5 questions to ask yourself to refine your 2023 CX strategy132456C|CX Trends for 2023|Introduction|Page 3What we saw in 2022+what to watch in 2023CH