1、IT AND BUSINESS OPERATIONS TOWARD A DECENTRALIZED DIGITAL ECOSYSTEM2|IT AND BUSINESS OPERATIONS TOWARD A DECENTRALIZED DIGITAL ECOSYSTEM External Document 2022 Infosys LimitedIT AND BUSINESS OPERATIONS TOWARD A DECENTRALIZED DIGITAL ECOSYSTEM|3External Document 2022 Infosys LimitedContentsEnterprise

2、s migrate across three horizons 6Digital experiences 9Business process as a service 11AI operations and automation 14Agility and innovation 16Resilient operations 18Hybrid cloud 20Service management 22Advisory council and contributors 24Enterprises must deliver digital and intelligent experiences to

3、 stay ahead.With rapid strides in IT business operations,the focus has shifted from cost reduction to business agility and customer experience.Business and IT operations assume significant importance in this context,as they exponentially increase synergies across digital transformation programs for

4、a perceptive customer and employee experience.4|IT AND BUSINESS OPERATIONS TOWARD A DECENTRALIZED DIGITAL ECOSYSTEM External Document 2022 Infosys LimitedIT AND BUSINESS OPERATIONS TOWARD A DECENTRALIZED DIGITAL ECOSYSTEM|5External Document 2022 Infosys LimitedTechnologies such as artificial intelli

5、gence(AI),internet of things(IoT),big data analytics,hybrid cloud,and conversational experiences carry immense opportunities,but simultaneously pose unexpected threats.Organizations struggle to sense these threats beforehand,and thus,fail to take adequate measures.Enterprises relentlessly drive digi

6、tal transformation programs to gain a competitive edge,but siloed and complex implementations of IT-run services make the current IT landscape extremely complex.Organizations should adapt IT and business operations(ITBizOps)for business outcomes that foster integrated end-to-end enterprise managemen