由 Kyndryl 提供技术支持的 Amazon Connect 可带来更高层次的患者体验（由 Kyndryl 赞助）.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.A I M 1 0 5-SSunil MenonEdward McIlheranNext level patient experiences with Amazon ConnectSenior Business Development Leader,Customer Experience EngagementAWSDirecto

2、r,Consult PartnerKyndryl 2025 KyndrylEdward McIlheranDirector,Consult Partner,KyndrylSunil MenonSenior Business Development Leader,Customer Experience Engagement,AWS Experience is the North StarWhat makes a great digital experience?SeamlessPredictiveProactiveQualityChoiceUnified ObservabilityData-dr

3、ivenFlexibleInteroperableElevated EngagementPersonalizedHow can you ENGAGE YOURPATIENTS during their entire episode of care and beyond leveraging the power of Artificial Intelligence?2025 KyndrylThe Patient Digital Journey Self-Service Intelligent RoutingReferralsAppointmentsPrescriptions refillsNur

4、se Triage and Care NavigationCare CoordinationDischarge summariesReminders and follow-upNurturing campaignsProactive OutreachAwareness&ConsiderationPre-VisitVisit&TreatmentPost ServiceOngoing Engagement40%containedAverage time reduced by 8%ADMINISTRATOR4C O N F I G U R A T I O N A N D F L E X I B I

5、L I T YSUPERVISORA N A L Y T I C S,I N S I G H T S,A N D O P T I M I Z A T I O NAGENT/PROVIDERA G E N T E M P O W E R M E N T A N D P R O D U C T I V I T YA M A Z O N C O N N E C TPATIENTO M N I C H A N N E L C U S T O M E R E X P E R I E N C ESecure,reliable,and scalableSimple,self-service UI,chang

6、es in a minuteModern API and SDKs to buildKnowledge and agent assist Unified customer viewCase managementAgent workspace Step-by-stepguidesChat,SMS,and messagingVoice authenticationConversational IVR and chatbotsHigh quality voiceTask managementIn-app/webcalling and videoOutbound campaignsReal-time