最大化客户成果：AWS 合作伙伴主导的客户成功.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.PEX106Bhargs Srivathsanshe/herDirector,Customer SuccessAmazon Web Services(AWS)Cynthia Starrshe/he

2、rSr.Manager,Partner Led Customer SuccessAmazon Web Services(AWS)Maximizing Customer Outcomes:AWS Partner Led Customer Success 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Agenda3Customer Success at AWS and our PartnersUnlocking Value at ScaleBringing it to Life Customer Example

3、sWhat we have learned to date 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The AI Investment Gap:Why Customer Success Matters80%of companies have deployed generative AI174%of CEOs see AI as most impactful techno

4、logy3THE INVESTMENT&ENTHUSIASM$155Bin agentic AI spending by 20302ONLY 26%of companies have have achieved value from AI440%of AI pilots expected to be canceled by 2027475%report no meaningful bottom-line impact4THE REALITY GAP4The Missing Link:Partner-Led Customer Success37%need help with business v

5、alue definition52X higher POC-to-Production rates with proper support6THE SOLUTION1“Seizing the agentic AI advantage”by McKinsey&Company,June 2025 2 Bank of America analysts 3 Gartner Global 2025 CEO and Senior Business Executive Survey 4 A BCG Global Survey of 1,000 CXOs across more than 20 sectors

6、 5 AWS customer survey done in UK&I in Q1 2025 6 AWS ProServe POC to production conversion rates 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Partners view customer success activities as critical for their future growthSource:IDC US,North America Partner Survey,2025,September 2