人工智能如何改写呼叫中心运营模式（由 Zendesk 赞助）.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.COP207-SJonathan BarouchVice President,GM Contact CenterZendeskHow AI is rewriting the contact cen

2、ter play book 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The future of contact centers isnt about calls-its about connection.One intelligent platform where AI,agents and every channel work together to deliver fast resolutions.VP Contact Center Operations,Healthcare Services 6

3、00 clinical&200 non-clinical agents 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.92%predict that as voice grows,more than half of those conversations will be fully managed by AIZendesk Contact Center Study,2025The Pendulum is Swinging 2025,Amazon Web Services,Inc.or its affilia

4、tes.All rights reserved.Informed by experience.Backed by global research.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.94%of CX leaders agree AI will bring a revolution in the quality of contact center serviceZendesk Contact Center Study,2025 2025,Amazon Web Services,Inc.or its

5、affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The 5 most interesting things we predict for the future of contact centers 2025,Amazon Web Services,Inc.or its affiliates.All rights re

6、served.All customer contact center interactions will begin with AIZendesk Contact Center Study,2025#1 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Hold times will vanish as AI answers instantly,24/7Zendesk Contact Center Study,2025#2 2025,Amazon Web Services,Inc.or its affiliat