人工智能语音通信在金融服务领域的崛起（由爱立信旗下公司 Vonage 赞助）.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AIM 263-SChristophe Van de WeyerChao WangThe Rise of AI-Powered Voice Communications in FinancePre

2、sident and Head of API Business Unit,VonageDirector of Applied Science,Amazon 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Chao WangDirector of Applied ScienceAmazonChristophe Van de WeyerPresident and Head of API Business UnitVonageMeet Our Speakers 2025,Amazon Web Services,In

3、c.or its affiliates.All rights reserved.The persistence of voice over time Fixed telephony“Dial a human”;Real-time human-to-human conversation Mobile&VoIPVoice anywhere and on-the-move;conferencing;audio and screenVoice assistantsTalking to machines for micro-tasks and basic controls;short command&r

4、esponseAI AgentsMulti-turn conversation;keeps context;taking actionsVoice endures as it is fast,supports nuance,and has situational fit(on-the-move)2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Personalization at scale24/7 availabilityEmotionally intelligent interactionsEnhanced

5、 Client ExperiencesOperational Efficiency&Cost ReductionSecurity and ComplianceThe Future(2025-2030)Routine task automationScalabilityCost savings initiativesVoice biometricsRegulatory adherenceProactive fraud detectionProactive engagementPlatform&app integrationAdvanced AnalyticsMultilingual reachB

6、enefits driving rise of AI-Powered Voice 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Voice AI Use Case examples in financial servicesCustomer SupportAutomated Applications&OnboardingVoice Biometrics for AuthenticationPersonalized RecommendationsBanking&Fina