掌握根本原因分析：在故障后重建信任.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Giorgio BonfiglioPrincipal TAMEnterprise SupportAmazon Web ServicesDonald QuindardoPrincipal TAMEn

2、terprise SupportAmazon Web ServicesMastering Root Cause Analysis:Rebuilding trust after outagesA R C 2 1 1 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Who we are 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Root Cause Analysis(RCA)at AWS Turning chaos int

3、o clarity The detectives toolkit Going beyond the documentAgenda 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Stages of an eventDetectInvestigateResolveReviewLearnImproveThis session!2025,Amazon Web Services,Inc

4、.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Setting the scene 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.RCAs always include:Impact summary Trigger and root cause Resolution timelineNo analysis is complete without

5、committed preventive actions!What 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Jeff BezosAmazon Founder“Trust is hard-earned,easily lost.”2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.We wri

6、te RCAs to:Provide clarity Prove understanding Demonstrate accountabilityTogether,those help boost(or rebuild)confidence!Why 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Anonymous EngineerDisappointed about a fa