在国家层面部署人工智能：来自英国的架构和经验教训.pdf

1、W P S 2 0 6Deploying AI at national scale:architectures and lessons from the UKNikki PowellShe/HerNikki Powell,Director of Citizen Contact,CapitaGemma HydeShe/Her Deputy Director,Gov.UK App and Personalised Services,GDSDaniel TempleHe/HimHead of Architecture,UK Public Sector Healthcare,AWS 2025,Amaz

2、on Web Services,Inc.or its affiliates.All rights reserved.AgendaThe scale challengeCapitas generative AI contact centerGOV.UK Chat-GDS citizen government interactionAWS PerspectivePanel Q&A 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.National AI Deployment ChallengesSkills Cri

3、tical AI talent shortage Rapidly evolving technical requirements Uneven digital literacy across sectorsInfrastructure Scaling compute resources nationally High-performance networking requirements Distributed deployment complexitiesGovernance Balancing innovation with responsibility Ensuring consiste

4、nt security standards Maintaining regulatory compliance 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.National scale AI:The numbers that matter67M citizens100K daily interactions24/7 Availability850K+Content pages 2025,Amazon Web Services,Inc.or its affiliates.All rights reserve

5、d.Two Distinct ApproachesOperational services(Capita)Information services(GDS)AI-enhanced contact centersHuman-AI partnership model35%agent productivity gainGOV.UK ChatSelf-service knowledge accessFirst national-scale RAG deploymentAWS Shared FoundationAWS Bedrock&ClaudePolicy-aware guardrailsSecuri

6、ty&compliance by designProven path from pilot to national scale 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Capitas generative AI contact centerNikki PowellDirector of Citizen Contact 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Customer service is transi