利用 Twilio 和 AWS 构建多渠道代理体验（由 Twilio 赞助）.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AIM 236-SDan BartlettBrandon HawkinsCameron KeeneBuild a multi-channel agentic experience with Twi

2、lio and AWSPrincipal Solutions Architect,TwilioSenior Principal Product Manager,TwilioAssociate Solution Architect2025 TWILIO INC.ALL Dan BartlettPrincipal Solutions ArchitectBrandon HawkinsSenior Principal Product ManagerCameron KeeneAssociate Solution Architect2025 TWILIO INC.ALL Build a multi-cha

3、nnel agentic experience with Twilio and AWS2025 TWILIO INC.ALL 2025 TWILIO INC.ALL RIGHTS RESERVEDWhat does a multi-channel agentic app look like?ChoiceChoiceChoicePrincipleChannelSST,TTSModelDRY2025 TWILIO INC.ALL RIGHTS RESERVEDUsersChannelsAPIAgent ApplicationAgent FrameworkServiceModelDataIdenti

4、ty ResolutionContextMulti-Channel Agentic Application2025 TWILIO INC.ALL RIGHTS RESERVEDUsersChannelsAPIAgent ApplicationAgent FrameworkServiceModelDataIdentity ResolutionContextMulti-Channel Agentic ApplicationStrands Agents2025 TWILIO INC.ALL RIGHTS RESERVEDSiloed data You dont knowwhats happening

5、Fragmented channelsYou dont know where,when or how to engageIntegration complexityIts tough and slowto buildBuilding amazing interactions is really hard Security hurdlesTradeoff in balancing user friction and security 2025 TWILIO INC.ALL Why Twilio?2025 TWILIO INC.ALL We envision a world in which ev

6、ery digital interaction is amazing.Contextual DataCommunicationsTrusted AIDrive productivity and efficiency with contextual data,communications,and AILikely to buy sneakersVisited website this morningReal-time eventsData warehouse dataCommunication eventsContextual dataCompliant channelsRouting&obse