【新品发布】美国联合航空公司：借助 AWS 实现卓越运营.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.S P S 3 1 7United Airlines:Operational Excellence with AWSJason BowerDirector,North AmericaAWS Enterprise SupportSyed Masudullah SadullahPrincipal Technical Account

2、ManagerAWS Enterprise SupportNinos GabrielManaging Director,Platform Arch and EnggUnited Airlines 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.“Everything fails all the time”Werner Vogels-Amazon VP and CTO 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,

3、Amazon Web Services,Inc.or its affiliates.All rights reserved.Sequential engagement causes delaysEven with 99.9%+uptime,delays can be expensive when issues occurIncident occursUnawareUnpreparedManual processSupport case InvestigationUnpredictable time lapseBridge call created or joinedIncident detec

4、tedDependency on humansBridge call created or joinedAWS engages15 min responseRouting caseInitial troubleshooting Establishing contextEngaging SMEs!2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Sequential engagement causes delaysEven with 99.9%+uptime,delays can be expensive whe

5、n issues occurIncident occursUnawareUnpreparedManual processSupport case InvestigationUnpredictable time lapseBridge call created or joinedIncident detectedDependency on humansBridge call created or joinedAWS engages15 min responseRouting caseInitial troubleshooting Establishing contextEngaging SMEs

6、!DetectEngageInvestigateMitigateResolve 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Proactive operations:the new paradigm in cloud operationsDetectEngageInvestigateMitigateResolveDesignImplementTestDeployOperateSoftware Development LifecycleEarly testing/securityLower cost of