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毕马威(KPMG):2025全球银行诈骗调查报告:授权推送支付欺诈管理策略(中译版)(27页).pdf

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1、Strategies to manage authorised push payment fraudFebruary 2025KPMG Global Banking Scam SurveyKPMG.com.auForewordAuthorised push payment(APP)scams are global,transcend borders and affect all jurisdictions.The interconnected global economy and the ease with which information and money can be transfer

2、red across borders means one instance of an APP fraud can affect multiple financial institutions across multiple countries.Global scam losses are estimated in the billions each year.APP scammers trick victims into making payments to accounts that belong to fraudsters.These scams often involve frauds

3、ters impersonating a trusted entity,such as a bank,service provider or government agency,and using false pretences to convince the victim to authorise payments.The victim is led to believe theyre making a legitimate transaction,when in fact they are sending money directly to fraudsters.Banks and fin

4、ancial institutions are often seen as the gatekeepers for consumer funds within the complex global ecosystem.In the context of APP scams,this ecosystem includes governments,regulators,telecommunications companies,technology and social media companies,cryptocurrency exchanges,law enforcement and cons

5、umers themselves.KPMGs Global Banking APP Scam Survey encompasses the views of 48 banks in 16 countries and 5 continents to identify trends and best practices that enable these institutions to protect consumers.The survey data was collected through interviews with professionals in fraud and scam pre

6、vention.We sought to obtain a variety of views that include large multinationals,digital neobanks and mutuals/building societies.We hope the insights provided in this survey will encourage organisations in all sectors to reassess their scam prevention strategies and consider how they can enhance the

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本文主要讨论了授权推送支付(APP)欺诈的管理策略。文中指出,APP欺诈是全球性的问题,涉及多个司法管辖区,每年造成的损失估计数十亿。文章通过KPMG全球银行APP欺诈调查,涵盖了16个国家和5个大陆的48家银行的观点,以识别趋势和最佳实践,帮助这些机构保护消费者。 主要观点包括: 1. APP欺诈趋势:电子商务和购买诈骗数量最多,投资诈骗影响最大。 2. 策略、政策和治理:银行应设立专门团队和委员会,定期审查欺诈控制措施。 3. 预防:暂停和阻止交易是最有效的预防措施。 4. 检测:与执法部门、同行团体或行业机构共享数据是最有效的欺诈检测措施。 5. 响应:尽管45%的银行会注销重复欺诈受害者,但这通常被视为最后手段。 6. 技术:近五分之一的受访者没有整合多种数据源的系统,但他们将其视为优先事项。 7. 客户投诉:60%的受访者观察到与欺诈相关的客户投诉增加。 8. 客户教育:需要持续的跨平台教育。 9. 挑战和机遇:包括监管变化、数据共享、技术进步、客户意识和教育、技术投资和资源、客户视图等。 综上所述,本文提供了关于银行如何应对APP欺诈的全球视角,强调了跨行业合作和持续技术投资的重要性。
如何有效管理授权推送支付欺诈? 银行如何应对日益复杂的诈骗手段? 客户教育在防范诈骗中扮演什么角色?
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