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1、MARCH 2026A Faster Path to Value from AI in the Commercial Vehicle AftermarketAcross the value chain,the top reported challenges point to three main imperatives in 2026 and beyondSources:BCGs Commercial-Vehicle Aftermarket Survey,2025;interviews with industry leaders.Note:ISP=independent service pro

2、vider.Survey question:Specific to your commercial-vehicle aftermarket parts production or remanufacturing operations,what are the most significant challenges you face today?Select and rank the top five.Most significant challenges for suppliersMost significant challenges for distributors,dealers,and

3、ISPsCore imperatives53%80%Navigating trade and tariff challengesDifficulty sourcing parts or dealing with suppliers long lead times50%80%Demand volatility or forecasting difficultiesRising service and labor costs impacting profitability44%56%Rising material,energy,or logistics costsIncreasing custom

4、er expectations for faster delivery or response times44%40%Supplier delays or input shortages affecting production schedulesPressure on pricing andmargins due to competition38%40%Inefficient processes or production bottlenecksSkill gaps among counter staff,sales teams,or techniciansImproving forecas

5、ting and predictabilityIncreasing service quality and reliability Controlling costs and margin pressureThe ten highest-value AI use cases can help address the industrys core imperativesSources:BCGs Commercial-Vehicle Aftermarket Survey,2025;interviews with industry leaders.Note:ISP=independent servi

6、ce provider.Survey question:Which of the following areas represent the highest-value opportunities for AI within the part of the value chain you primarily serve?Select the top three.Controlling costs and margin pressureImproving forecasting and predictability Increasing service quality and reliabili